Effective Date: 13/02/2024
Overview
Thank you for choosing Infinity Physics for your online learning needs. This Refund and Returns Policy outlines our policies regarding refunds and returns for the courses and services provided on infinityphysics.lk.
Refund Policy
1. Course Fees
- Refund Period: We offer a one-day money-back guarantee from the date of purchase. If you are not satisfied with the course within this period, you are eligible for a full refund.
- Refund Process: To request a refund, please contact our customer support at support@infinityphysics.lk with your order details. Refunds will be processed within one day.
- Non-Refundable Items: Some items may not be eligible for a refund. These include downloadable content, certificates of completion, and courses completed beyond the refund period.
2. Subscription Fees
- Cancellation: You can cancel your subscription at any time. However, subscription fees already paid are non-refundable.
- Renewals: Subscriptions automatically renew unless canceled before the renewal date. No refunds will be provided for renewal charges.
Returns Policy
1. Digital Products
- Eligibility: Due to the nature of digital products, returns are generally not accepted. If you encounter issues accessing the course materials, please contact our support team for assistance.
2. Physical Products
- Defective or Damaged Products: If you receive a defective or damaged physical product, please contact us within three days of receipt. We will provide instructions for returning the item, and a replacement or refund will be issued upon verification.
- Return Shipping: We will cover the return shipping costs for defective or damaged products. For other returns, the customer is responsible for return shipping costs.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@infinityphysics.lk.
